Technical Customer Support Professional

About the role

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be at the forefront of resolving advanced technical challenges for our Detailing and Fabrication suite, directly influencing customer success and shaping the user experience for structural fabrication professionals globally. You will expand your mastery of advanced workflows while contributing to high-impact support documentation and mentoring peers in a collaborative, continuous-learning environment. Key Exciting Responsibilities: - Architect effective solutions for complex product usage, customization, and interoperability issues using advanced internal resources and CRM diagnostics. - Deliver premium omnichannel support via phone, email, online forums, and remote desktop sessions to ensure exceptional service delivery. - Collaborate on strategic case escalations, partnering with senior leadership and global help desks while maintaining case ownership to drive personal development. - Champion product improvement by identifying, documenting, and managing software bugs and feature requests directly within Jira. - Create and peer-review high-impact online support materials, instructional media, and training documentation to empower the global user community. Essential Skills & Experience: - Minimum of 1 year of hands-on experience utilizing Trimble PowerFab software. - Proven capability to troubleshoot advanced product usage, customization, and software interoperability issues. - Strong technical communication skills with experience managing client cases via telephony, email, and remote desktop tools. - Familiarity with utilizing advanced search functions within CRM systems like Salesforce to research historical technical cases. Bonus Points For: - Experience utilizing Jira for tracking software bugs and product feature requests. - Background in creating customer-facing instructional media, user assistance documentation, or knowledge base articles. - Experience supporting structural fabrication, detailing, or digital construction workflows. Logistics: Location: Westminster, CO or Remote, USA (Onsite or Remote) Travel Requirement: 10% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the 'Apply No