Additional Information
Empowering Africa's tomorrow, together...one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
We are looking for a results-driven Team Lead: Trade Operations to oversee the delivery of Trade & Working Capital services. This role is critical in driving operational excellence, leading high performing teams, and delivering exceptional client service in a fast-paced, high volume environment.
Job Description
Operations Management
Manage end-to-end Trade Operations processes, ensuring timely and accurate delivery
Monitor workflows, allocate work, and optimise resources to meet demanding SLAs
Ensure all transactions are processed in line with quality standards, policies, and procedures
Track volumes, productivity, and turnaround times, taking corrective action where needed
Maintain effective process documentation and operational standards
Team Leadership
Lead, coach, and develop a high-performing operations team
Drive performance, productivity, and continuous skills development
Foster a culture of accountability, professionalism, and continuous improvement
Manage performance through clear goals, feedback, and development interventions
Client Service Excellence
Ensure delivery of exceptional service to internal and external clients
Resolve complex queries, disputes, and escalations (e.g. documentary discrepancies, interbank claims)
Identify opportunities to improve client experience and transaction processes
Risk & Compliance
Ensure adherence to regulatory and compliance requirements (FICA, Exchange Control, BOP, sanctions)
Monitor controls to mitigate operational risk and prevent losses
Support audits, risk reviews, and investigations
Embed strong governance and compliance practices in daily operations
Continuous Improvement
Drive initiatives to improve efficiency, scalability, and service delivery
Identify process gaps and implement enhancements
Partner with product and onboarding teams to improve client outcomes
Experience & Qualifications
Diploma / NQF Level 5 (or equivalent)
5+ years' experience in Trade & Working Capital
2+ years in a supervisory or team lead role
Strong understanding of Trade Operations and product lifecycle
Absa · Durban