Consumer Lending Underwriting & Credit Supervisor

Benefits

Additional Information

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Consumer Lending Underwriting & Credit Supervisor ACCOUNTABILITY STATEMENT This role's primary function is to provide operational management and mentoring to our consumer credit underwriters. The Consumer Lending Underwriter & Credit Supervisor leverages extensive underwriting experience and strong analytical judgment to ensure the credit portfolio aligns with the organization's established risk tolerances. These efforts must ensure a seamless and efficient member experience through omni-channel delivery to include digital, mobile, branch, and the call center. Quality loan decisions must be made while maximizing loan growth, net interest income objectives, member growth, portfolio performance, and market share. Their analytical ability must also be used effectively to interpret data and results through reporting based on our automated lending platform that incorporate Artificial Intelligence (AI) and Data Analytics partnerships to include 2020 Analytics, Zest Finance, Open Lending, etc. The incumbent is also responsible for the consumer lending portfolio performance of $2+ billion and to ensure that credit losses and delinquency ratios are maintained within defined thresholds. Incumbents are responsible for managing a minimum of nine (9) loan officers and for fostering, building, and maintaining excellent department relations throughout the organization, for creating and routinely demonstrating and exhibiting exemplary behaviors and actions that promote and encourage a positive work environment. This includes creating a culture where innovation in process improvements is encouraged and where each employee is individually and collectively responsible for reaching department and corporate goals. ESSENTIAL JOB FUNCTIONS: The Consumer Lending Underwriter & Credit Supervisor has oversight to ensure that the Lending Services teams meet or exceed annual operating plans and goals for loan volume, portfolio growth, net interest income, membership growth, delinquency, and loan loss ratios. Monitors the activity of the loan portfolio to ensure loan growth, proper credit quality, and the profitability of the portfolio. Ensures that proper quality control measures are in place to mitigate credit risk and monitors the effectiveness of these measures. Continual trend analysis of monthly lending and collection reports are used to make necessary adjustments to underwriting practices. Supervise the day-to-day operations of the Lending Services underwriting business unit. Reviews and analyzes reports relative to volume and processing times for each Lending Services team to determine staffing levels and effective staffing models. Thorough understanding of VyStar's annual business plan using this information to drive departmental results. Prepare and track information for the monthly reports. Extensive working knowledge of all lending regulatory requirements to ensure that all processes, policies, and procedures are compliant. Including compliance with the MLA (Military Lending Act). Writes, revises, and/or reviews any applicable Lending policies, procedures, and team desktop procedures to remain in regulatory compliance. Uses experience and judgment to effectively analyze the impact of regulatory changes and, in conjunction with the Lending Business Analyst, Senior Lending Systems Administrator and ISD, recommends and facilitates the implementation of updates to the Lending System and Core System to ensure regulatory compliance. Use Verint scheduling software to create and monitor the schedules to ensure adequate coverage for extended hours of operation. System Administrator for CMS (Call Management System) call tracking software. Utilized both to monitor the number of calls received to ensure that service levels are achieved. Write and conduct employee performance reviews, loan reviews, and side-by-sides and provide ongoing coaching and performance feedback. Consumer Lending Underwriter & Credit Supervisors are also responsible for creating and administering any required disciplinary action plan when underwriters fail to maintain required portfolio performance standards up to and including termination. Develops, coaches, and trains credit underwriters through the underwriter loan authority progression steps to include: Underwriter I, Underwriter II and Senior Credit Underwriter loan authority. Facilitates periodic roundtable training exercises for Underwriters and Quality Assurance Loan Analysts Trains Sr. Underwriters and Underwriters on the Loan Deferment Team on Consumer TDR policies and procedures and proper use of the collection and record retention pl