Medical, Dental and Vision BenefitsPaid Time off and Holiday Pay401k ProgramYear-Round Full Time Stable workVision of the FutureStatement of Operating ValuesOur values are the foundation of our culture. They define the priorities and boundaries for everything we do. They are listed in order of importance to serve as a decision-maker tool for each employee. Through adherence to our values, we can empower and operate decentralized.
Safety - We strive to ensure complete safety for our employees, our customers and the public in all our operations. Protection from incidents or injury is paramount in all we do.
Integrity - We define integrity as " saying what you will do and then doing it ". We keep our promises to our customers, our employees and our stockholders. Do the right thing at the right time, for the right reason.
Customer Service - We provide our customers with the best possible service in a courteous, effective manner showing respect for those we are fortunate to serve.
The Premier Waste Services Company in the U.S. and Canada - We continue to provide superior returns, remain environmentally responsible and continue to grow in discipline way, deploying resources intelligently and benefitting communities we live in. We remain a " different breed" .
Join us!
Waste Connections is looking for a talented Customer Service Representative to join our team in Pendleton, OR.
To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long-term & short-term disabil
Dental insurance
Vision insurance
401(k)
Flexible schedule
Equity / stock options
Additional Information
Pendleton Sanitary Service, a Waste Connections Company, is looking for a Customer Service Representative to join the team in Pendleton, Oregon. If you're a motivated, detail-oriented professional with a passion for helping others, this is a great opportunity to grow your career with a stable and supportive company.
SCHEDULE AND COMPENSATION
Monday through Friday with occasional Saturdays from, 7:30 am - 4:30 pm
Starting Pay: $21.00
POSITION OVERVIEW
As a Customer Service Representative, you will be the first point of contact for our customers, providing support via phone and in person. You'll assist with service inquiries, account updates, and issue resolution, all while delivering a high level of professionalism and care.
DUTIES AND RESPONSIBILITIES:
Answer inbound customer calls to address concerns, accept payments, start, stop, or change services. Communication with customers includes phone, email, or in person. Record customer information into software and create work orders.
Maintain and update customer profiles, including but not limited to service pricing, billing address, email address, routing, sequencing, and container information.
Cover front desk / reception duties as needed.
Cover Transfer Station Scale window
Ability to work collaboratively with team members, operations, and maintenance department to resolve customer disputes
Demonstrate the ability to become proficient in the use of proprietary operational systems.
Effective use of software applications, at a minimum MS Word and Excel proficiency.
Work in a fast paced, cooperative, high call volume environment. Promote additional services when appropriate.
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy, and work may be repetitious, with little time in between calls, while still providing excellent service. Calls may be evaluated to ensure high standards.
Extended periods of sitting, typing, and screen time.
MINIMUM JOB REQUIREMENTS:
Ability to read, write, comprehend and communicate in English and Spanish.
High school diploma or equivalent preferred.
2 years of Customer Service experience
High volume call center experience a plus
Experience with MS Word, Excel, and email preferred. Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
Waste Connections · 2056-pendleton Sanitary Service