Investor Services Analyst

About the role

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job description (heading) / Description du poste (titre) This position is responsible for the full administration of Financial transactions for mutual fund shareholders. This position ensures all daily processing functions are completed within determined timeframes while ensuring liability and risks to the organization. Preferred skills (heading) / Compétences particulières (titre ) Average communication skills with the ability to think quickly in a fast-paced environment. Ability to work in a collaborative, team oriented environment. Interest in learning about the financial services industry. Well-developed prioritization and time management skills. Detail orientation and the ability to learn, retain, and apply considerable amounts of information gathered from different sources. Qualifications (heading) / Compétences (titre) Graduate of 4 years course Requires around 3 to 5 years of cumulative experience of relevant professional expertise. Customer or client service experience preferable. Responsibilities (heading) / Responsabilités (titre) Process subscription documents for new investors and maintain investors files. Complete information or document through coordination with the MF representatives; recommend appropriate disposition of transaction requests with insufficient information or documents Process redemptions and inter-fund transfers based on information received and clarifies when information is unclear Handles transactions submitted by partner distributors and ensuring all Services Standards in the Memorandum of Agreement (MOA) are complied with. Handle the timely resolution of any query or concern coming from investors. Strictly adhere to established departmental fund administration processing procedures and controls. Handle preparation of business requirements, user test plan and conduct user testing Job Category: Customer Service / Operations Posting End Date: 30/08/2026