Product Risk & Resilience Manager

Benefits

Additional Information

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: You're calm under pressure and confident making decisions when things get busy. You build strong relationships and communicate clearly with people at every level. You care about customers and balance their needs with keeping services running smoothly. You're curious, open to learning, and enjoy exploring new tools and technologies like artificial intelligence to help improve how things are done. Taking full ownership of the Risk and Resilience processes, you will work with the Head of Quality, Risk and Compliance to ensure that divisionally and centralised focused processes are suitable for our stakeholder expectations and related ISO Management Systems (ISO22301 and ISO20000). Day to day, you will: - Lead and improve how we manage major incidents, making sure we respond quickly and learn from every event. - Own our disaster recovery plans, working with Product, Engineering and Cloud Hosting teams to make sure they meet recovery targets and keep data safe. - Guide our approach to risk, resilience and compliance, supporting our work with standards such as ISO22301 and ISO20000. - Help build a strong culture of risk awareness across Health and Social Care by supporting, educating and engaging teams. Your skills and experiences might also include: - Experience in managing risk, resilience, continuity or incident processes across large teams. - Familiarity with frameworks such as Information Technology Infrastructure Library (ITIL) and Control Objectives for Information and Related Technologies (COBIT). - Knowledge of international standards covering resilience, risk and information security, including ISO22301, ISO20000, ISO31000 and ISO27001. - Experience in health or care settings, including clinical safety practices or data protection. What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you ? Let's make a difference together. Love Work. Love Life. Be You.