SRS - Pediatrics - Float Pool - LVN - Full Time - Day Shift

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Sharp · San Diego, CA

Full-timeOn-siteToday

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Responsibilities

Assists patients (and parents/guardians), staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to the designated pediatric patient population.
Required Qualifications
Other : Successful completion of LVN/LPN program.
California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians -REQUIRED
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Requirements

1 Year LVN experience in related clinical area.

Experience as pediatric LVN highly preferred.

Ambulatory care experience.

Pediatric Advanced Life Support (PALS) - American Heart Association -PREFERRED

Essential Functions

Customer Service

Smiles, makes eye contact, uses warm and professional tone of voice when calling patients and guardians and escorting them to the exam room.

Addresses all patients by first and last name, unless otherwise requested by the patient or guardian. Checks for correct name pronunciation.

Introduces self using first name and role/title. Wears name badge where it can be easily seen.

Provides physical assistance to patients as indicated (e.g., getting onto exam table in exam rooms).

Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.).

Returns regularly and explains delays to patients/guardians waiting in exam rooms. Keeps PSR informed of back office events and status.

Refrains from discussion of personal issues or patient related conditions where patients can overhear. Consistently monitors voice volume in patient care areas. Adheres to Sharp HealthCare policies and procedures regarding confidentiality.

Maintains patient privacy, i.e., occupied exam room doors are kept shut, patient information is not discussed where it can be overheard or shared inappropriately.

Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 3 rings, announces caller before transfer, answers all phones in area).

Department Efficiency and Effectiveness

Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards. Completes work within assigned hours.

Responds appropriately to changing circumstances and prioritize responsibilities.

Maintains appropriate supply levels. Cost conscious in usage.

Participates in and prepares for site inspections.

Completes department inventories per guidelines.

Enters authorizations in a timely and accurate manner, utilizing both SRS and Rady's authorization processes.

Listens to patients and/or guardians, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments.

Participates in clinical projects as directed by the physician or manager.

Human Resource Management

Provides staff training, participates in technical and clinical in services, customer service training, and mock codes.

Serves as preceptor for new staff.

Accepts interpersonal cultural and ethnic differences and respects others' values and opinions. Gives and receives feedback about care and service delivery.

Attends/participates in departmental/unit activities such as meetings and training.

Nursing Competencies

Successfully completes Nursing Competencies with a score of 90% or greater in each section = Great.

Successfully completes Nursing Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good.

Unsuccessful in passing more than one section of Nursing Competency Testing and/or failed to pass testing on second attempt= Needs Improvement.

Quality Initiatives

Completes quality assurance assignments as directed and ensures overall department complia

SRS - Pediatrics - Float Pool - LVN - Full Time - Day Shift

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