NXE First Line Support Production Engineer - Reticle Handler (CWW N2)

Benefits

Additional Information

Who are we ? ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA. The First Line Support Production Engineer is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of production issues, escalating issues when necessary, and driving continuous improvement through documentation, analysis, and collaboration. The Production Engineer First Line Support has an understanding of product SPC (Statistical Process Control), manages disturbance notifications, and works with the internal teams to support Material (MN) and Disturbance (DN) review boards, ensuring optimal product flow and minimal disruptions. This role will be CWW N2 Wednesday-Friday with every other Saturday 6:00pm-6:00am Core Responsibilities First-Line Troubleshooting & Problem-Solving Spends 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions Provide real-time troubleshooting support for production issues to minimize downtime and optimize output. Document all disturbances and resolutions accurately for future learning. Escalate issues to senior FLS when resolution cannot be achieved independently. Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs (Out of Control Action Plans). Execute 'As New' based on input and documentation from D&E/Module PE to ensure product quality meets defined standards. Perform 'cherry picks' to select and evaluate specific parts for quality and process validation. Escalation Management & Technical Documentation Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting. Advancing problem resolution through detailed investigation of recurring issues. SPC Tracking Support and maintain SPC tracking for tooling and products, ensuring data-driven process control. Disturbance Notification Analysis, Material Notifications & Process Improvement Perform pre-DRB activities as directed by Technical Lead or equivalent. Support, maintain, and execute by participation in the DRB/MRB (Disturbance Review Board/Material Review Board) process. Create and manage E-Scraps for scrap parts to ensure traceability and accountability. Participate in continuous improvement initiatives and projects. Educational Requirements A Bachelor's Degree in a relevant engineering domain. Technical experience preferred with prior internship experience in a production environment Key Skills & Qualifications Strong troubleshooting and analytical skills. Ability to pick up structured problem-solving methodologies. Exposure to SPC and data-driven process control. Ability to document technical issues and resolutions clearly. Effective collaboration with cross-functional teams. Exposure in escalation management and technical documentation. Familiarity with quality processes Work Environment & Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel to manufacturing sites and technology forums. Ability to work in dynamic environments requiring adaptability and proactive problem-solving. Work in a cleanroom environment under ISO 9000/14000 standards (full gowning required). Working around overhead cranes, fork trucks and motorized pallet movers. Exposure and occasional handling of lasers, chemicals, ladders, and platforms. Occasional movement across campus and lifting up to 35 lbs. Moderate temperature and noise levels. While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. The employee is occasionally required to move around the campus. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to read and interpret data, information, and documents. Can observe and respond to people and situations and interact with others encountered in the course of work. Can learn and apply new information or s