Health Solutions Specialist Mid Level (Level 1) - Life Company

External

Usaa · Plano East

$55K–$92K/yrFull-timeRemoteToday

CompliancePhoenix

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About the role

USAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the Phoenix, AZ.; Colorado Springs, CO. or Plano, TX. campus . Relocation assistance is not available for this position.

Responsibilities

Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.

Asks questions to discover key information and life events and understand need or problem. Documents relevant information.

Recognizes life events, understands and assesses the member's needs, financial situation, and goals.

Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales

techniques and persuasion skills and implements recommendation(s).

Educates the member on how regulatory changes will impact a product.

Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.

May provide limited member servicing support.

Ensures adherence to company and regulatory practices.

Supports enterprise business goals through the achievement of individual referral and product acquisition goals.

Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.

Employees in Health Solutions work with brokered products and act as an agent for the member.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Work Hours:

Hours of operation

January - September /Monday - Friday / 7:30am - 6:00pm (Central)

October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central)

Your 8-hour shift will fall within these hours. We are currently looking for closing shift

This role is required to be in office, with potential hybrid opportunity after 6 months.

This is for a August 3, 2026 start date

What you have:

High School Diploma or General Equivalency Diploma required.

Required maintenance of Life and Health license.

Required annual completion of AHIP and Broker/Carrier appointments.

2 or more years customer service/sales experience.

Experience delivering frequent written and oral communication.

Experience acquiring and applying new concepts and information.

Experience processing and analyzing information.

Experience fulfilling requests and meeting deadlines.

Experience resolving conflict and negotiating.

Experience multi-tasking in an operating systems environment.

Experience participating in or leading teams.

Successful completion of a job-related assessment may be required.

What sets you apart:

Must possess a valid NPN with a clean National Insurance Producer Registry (NIPR) record, ensuring seamless appointments eligibility with all partnering insurance carriers

Current Health License

3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans

3 or more years of experience working during the Medicare Annual Enrollment Period (AEP)

3 or more years of experience working with Final Expense Policies

Life Insurance Sales experience

Call Center experience a plus

Compensation range: The salary range for this position is: $54,550 - $92,060

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e.,

Health Solutions Specialist Mid Level (Level 1) - Life Company

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