Vice President, Member Solutions & Loss Mitigation

Benefits

Additional Information

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Vice President, Member Solutions & Loss Mitigation ACCOUNTABILITY STATEMENT: The Vice President, Member Solutions & Loss Mitigation is responsible for leading the successful loss mitigation activities conducted in the Member Solutions Department. This includes ensuring delivery of an optimal experience for members and vendors interacting with the credit union via phone, email, chat, sms/txt, mail, or any other related interaction. Coordination with other internal departments to ensure optimal solutions via related channels for other interactions to include consumer, mortgage and business lending, collections, loss mitigation, loan servicing & administration, insurance, payments, fraud, etc. This role requires a unique combination of skills to include the ability to provide leadership and coaching, both directly and indirectly, to a large group of personnel (100+ employees) along with the technical and operational understanding to lead process improvement for both employees and members necessary to provide the most efficient and effective solutions. The Vice President, Member Solutions & Loss Mitigation must understand how Artificial Intelligence (AI), machine-learning, advanced data analytics, and Robotics Process Automation (RPA) can maximize efficiency, service, and lead to optimal member and vendor experiences. Ultimately, these tools must be considered as part of building both a short and long-term strategic plan, in partnership with IT and other internal departments, to ensure progress is made toward the desired end state in line with VyStar's goals and objectives. Through team management, the incumbent must ensure the department meets VyStar's strategic and financial goals. Key areas of responsibility include the following: - Handling of all loss mitigation activities for consumer & real estate portfolios - Identification and analysis of negative performance trends - Coordination and communication with the suite of Senior Vice Presidents across the credit union and the Chief Lending Officer regarding credit quality issues - Proactive implementation of measures to reduce or control losses - Professional interaction with members - Ensure that the overall operations of the Member Solutions Department meet federal and state regulations, such as but not limited to o Unfair, Deceptive, Abusive Acts and Practices (UDAAP), o Regulation B & Regulation Z o Fair Debt Collection Practices Act (FDCPA) o Florida Consumer Collection Practices Act (FCCPA) and o Consumer Financial Protection Bureau o HAMP, FHA, VA, USDA and GSE program modification guidelines o VyStar policies - Ensure the collection of accounts through the pre and post charge off lifecycle are handled appropriately - Ensure accuracy and timeliness of all reporting, to include, but not limited to o ALCO, Policy Committee, and Board reporting o all year-end tax reporting - Mergers and acquisitions o Oversee VyStar's interests as they pertain to future mergers and acquisitions specific to the member solutions, claims, and recovery related technology integration, and prospective merger portfolio analysis. Collaborate across multiple business sects to ensure a smooth and seamless member experience both internally and externally as project lead for the Lending areas. Leverage subject matter expertise, knowledge of internal processes, and system limitations to progress merger projects expeditiously and provide executives within the organization with progress updates at key points in the acquisition process to ensure all merger related project deadlines are met. ESSENTIAL FUNCTIONS The Vice President, Member Solutions & Loss Mitigation is expected to perform the following duties: Lead, coach, develop, and motivate staff to provide an outstanding member experience consistent with VyStar Excellence behavior Proactively identify potential issues that could cause loss to VyStar; recommend and implement solutions Understand how Artificial Intelligence (AI), machine learning and Robotics Process Automation (RPA) can improve member solutions operations and work with IT, Data Analytics and other internal departments to define required business outcomes. Serve as administrator of systems and newly-acquired technologies Minimize roll rates and financial losses while optimizing performance through insurance and claims servicing and processing Identify areas of opportunity and implement solutions to improve performance Design and implement procedures and processes to achieve corporate goals and enhance overall departmental effectiveness Successfully handle multiple projects and tasks simultaneousl