Provide high quality HR services, including onboarding, contract management and expat management (for international assignments)
Prepare employment contracts, letters, and other HR employment documentation with high standard of accuracy.
Support implementation of various processes, programs, upgrades and improvement activities which are HR related.
Ensure accuracy in process documentation, including updating and creating Work Instructions that adherences to the current process.
Provide basic service and support on minor issues relating to defined HR processes as assigned by Team Leader and/or Manager
Optimise the use of current HR systems
Support technology implementations, upgrades and process improvement activities that relate to HR
Ensure output is in line with the SMEC/SJ templates, ensuring adherence to SMEC's/SJ's Business Management System (BMS) guidelines and standards
Review insurance requirements and compliance of international employees prior to mobilisation, advising the appropriate people where there are discrepancies
Maintain data integrity of information held in the systems through auditing and resolution of issues. Provide additional support to the Corporate HR team as and when required covering HR-focused reporting and ad hoc tasks
Ad hoc tasks as requested
Key Performance Indicators
Less than one out of twenty documents that leaves the HR Services team has an error
There are no recurrent omissions or deviations from approved and documented processes
The correct templates are used for each document
Documents are produced in a timely manner and with a high standard of accuracy
Insurance issues are identified and escalated appropriately
Information held in the HR systems is accurate and reliable
Responses are correct, delivered in an acceptable timeframe and professionally worded. If redirection is necessary, ensure the transfer is seamless
Queries and issues are escalated appropriately
Professional ethics and standards are maintained
Key Qualifications, Knowledge, Skills and Experience
Candidate must possess at least a Bachelor's/College Degree in a relevant field
2 to 3 years' related experience within a Shared Services Environment
Candidate should be a highly motivated self-starter, be able to demonstrate competence in technical problem solving and must also be able to work under pressure both individually and as part of the team
Proven interpersonal and communication skills
Must be analytical, hardworking, a team player and must support the concept of "fun" in the workplace
Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
Effective time management, administrative documentation and organizational skills.
Customer Service-oriented providing proactive solutions and alternatives
Must possess excellent written and verbal business communication and presentation skills
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Surbanajurong · Mandaluyong City