Additional Information
WHAT MAKES US, US
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we're saying, keep reading!
WHY THIS ROLE IS IMPORTANT TO US
SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Senior Production Support Consultant. This is a truly global role, based in our Warsaw office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients.
This interesting job offers you an opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!
WHAT YOU WILL BE RESPONSIBLE FOR
Oversee the daily operations of the Asset Service Hub, ensuring accurate and timely processing of financial transactions and messages, including reconciliation, matching, and settlement activities, through bidirectional data exchange between third parties, clients, and SimCorp's Dimension platform.
Lead root cause analysis for issues related to transaction flows and financial messaging, collaborating closely with internal and external teams.
Coordinate with external partners' help desks to diagnose and resolve challenges in SWIFT and non-SWIFT data flows.
Engage with multiple internal teams to investigate and troubleshoot connectivity, system and process issues.
Communicate with custodians, brokers and asset managers to clarify and resolve connectivity issues impacting trade capture, transaction settlement, reconciliation, and data integrity.
Monitor and manage cases within the ticketing system (currently Salesforce), ensuring timely updates and accurate documentation.
Drive resolution of tickets, including change requests, while maintaining high service standards.
Demonstrate proactivity in learning and applying new technologies, design and implement processes from scratch, identify and implement continuous improvement initiatives, enhancing efficiency and customer experience.
Document best practices and promote knowledge sharing within the team.
Mentor and guide team members, acting as a knowledge multiplier and supporting professional growth.
WHAT WE VALUE
Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.
Experience in post-trade settlement processes within the buy-side / asset management world.
Solid understanding of post trade workflows, e.g., trade confirmation, tax, settlement, and reconciliation.
Good familiarity of equities, fixed income, ETDs and OTC derivatives
Experience with relevant SWIFT MTs for the mentioned post trade data flows and their content.
Understanding of data interfacing, mapping, data and interface requirements.
General knowledge of testing processes (unit testing, systems integrations testing) and project requirements.
Practical experience in production support within asset management or asset servicing (SimCorp Dimension or equivalent).
Previous experience working for a custodian or asset servicer in a similar capacity.
Ability to bridge business and IT perspectives in asset processing.
Senior-level capability to manage business communication effectively.
Fluency in business and technical English.
Ability to work collaboratively within global teams.
Skilled at navigating ambiguity, managing incomplete information, and resolving discrepancies effectively.
Simcorp · Warsaw, Poland