Xylem · Charlotte, NCPrepare for this interview
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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. 1. Operations & Service Delivery Own global I2P and VMD performance (SLA, quality, cycle time, cost) Lead a complex, global, multi-region organization across diverse business units and delivery environments Ensure standardized, scalable process execution across all geographies Drive continuous improvement in productivity, service quality, and efficiency 2. Change Execution & Operational Readiness Serve as the primary operations lead for I2P transformation initiatives (ERP, Coupa, automation) Partner with Global Process Management and Transformation to operationalize new processes, systems, and service models Ensure operational readiness (impact assessments, resource planning, cutover execution) Drive adoption through structured communication, training, and performance management Own post-deployment stabilization and ensure sustained service performance 3. Service Delivery Model & Vendor Governance Execute and optimize the global I2P delivery model (captive + outsourced) Own performance of external service providers (SLA adherence, governance, continuous improvement) Drive accountability to contractual commitments and business outcomes 4. Financial Performance & Controls Own operational performance (cost efficiency, productivity, scalability) Own development, publication, and presentation of global I2P performance metrics Support working capital optimization through disciplined invoice and payment execution Monitor KPIs and lead corrective action on performance gaps Ensure a strong global control environment (SOX, audit, regulatory compliance) Partner with Controllership to proactively manage risk and remediate audit findings 5. Stakeholder & Governance Leadership Build strong partnerships across Finance, Procurement, and Controllership Lead governance forums (MBRs, QBRs) with clear performance insights and actions 6. People & Culture Build and lead a high-performing global organization Develop leadership capability and succession pipeline Foster a culture of accountability, collaboration, and continuous improvement Champion Xylem values: Empowered to Lead, Accountable to Deliver, Inspired to Innovate
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