Bachelor's degree in Accounting, Finance, or related field
10+ years of experience in I2P / P2P operations, including global leadership roles
Experience leading global shared services / GBS in hybrid delivery models (captive + outsourced)
Proven track record supporting large-scale transformation (ERP, automation, operating model changes)
Strong knowledge of SOX, audit, and financial controls
Demonstrated ability to drive operational excellence and scalable service delivery
Strong analytical, problem-solving, and data-driven decision-making skills
Excellent stakeholder management and executive communication skills
Preferred
Experience with SAP S/4HANA, Coupa, and invoice automation technologies
Lean / Six Sigma or continuous improvement certification
Experience in digital transformation (automation, AI-enabled processes)
Travel
Ability to travel globally (~25%)
Why Xylem?
We believe in supporting our employees both professionally and personally. Our benefits include:
Paid parental leave, maternity support, and fertility benefits
Flexibility and hybrid work options where applicable
Health, dental, and vision insurance from day one
Emotional health and wellness programs and Volunteer program (Watermark)
Paid time off (PTO)/Flexible time off (FTO) and paid holidays
Career development, advancement, tuition reimbursement, and student loan forgiveness
Generous retirement savings plan with company contribution
Employee recognition and discount programs
Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges.
#LI-RR1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commit
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedulePerformance bonusParental leave
Additional Information
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
1. Operations & Service Delivery
Own global I2P and VMD performance (SLA, quality, cycle time, cost)
Lead a complex, global, multi-region organization across diverse business units and delivery environments
Ensure standardized, scalable process execution across all geographies
Drive continuous improvement in productivity, service quality, and efficiency
2. Change Execution & Operational Readiness
Serve as the primary operations lead for I2P transformation initiatives (ERP, Coupa, automation)
Partner with Global Process Management and Transformation to operationalize new processes, systems, and service models
Ensure operational readiness (impact assessments, resource planning, cutover execution)
Drive adoption through structured communication, training, and performance management
Own post-deployment stabilization and ensure sustained service performance
3. Service Delivery Model & Vendor Governance
Execute and optimize the global I2P delivery model (captive + outsourced)
Own performance of external service providers (SLA adherence, governance, continuous improvement)
Drive accountability to contractual commitments and business outcomes
4. Financial Performance & Controls
Own operational performance (cost efficiency, productivity, scalability)
Own development, publication, and presentation of global I2P performance metrics
Support working capital optimization through disciplined invoice and payment execution
Monitor KPIs and lead corrective action on performance gaps
Ensure a strong global control environment (SOX, audit, regulatory compliance)
Partner with Controllership to proactively manage risk and remediate audit findings
5. Stakeholder & Governance Leadership
Build strong partnerships across Finance, Procurement, and Controllership
Lead governance forums (MBRs, QBRs) with clear performance insights and actions
6. People & Culture
Build and lead a high-performing global organization
Develop leadership capability and succession pipeline
Foster a culture of accountability, collaboration, and continuous improvement
Champion Xylem values: Empowered to Lead, Accountable to Deliver, Inspired to Innovate