Case Manager Assistant - Patient & Family Services - Full Time

About the role

Southern NH Medical Centers strives to keep patients on a continuous track to discharge and receive the continuity of care that our patients and their families need. Our Patient and Family Services Department is the driving force to assure communication, respect, and safety follows our patients throughout the admission phase, all the way through the discharge process. This department includes a dedicated team of Case Managers, Social Workers, and Interpreters that ensure that all care is equal, and our patient's dignity is maintained above all else. The Case Management Assistant will work collaboratively with the case management team (Case Managers, Social Workers and Utilization Review) to ensure seamless patient care and efficient administrative operations. This role will demonstrate organizational ability in coordinating administrative workflow for the case management team and assisting with care plan implementation under the supervision of the care management staff.

Responsibilities

• Ensure compliance with regulations, will verify insurance.
• Arrange transportation and facilitate post-acute care referrals.
• Provide administrative support to the case management team. Receive and screen incoming requests to the team, acting when appropriate and providing consistent follow-up as necessary.
• Compose, type and proofread correspondence making necessary corrections when requested.

Requirements

• High School Diploma required.
• A minimum of two (2) years of administrative support, preferably in a customer service facing or healthcare setting, required.
• Basic understanding of medical terminology & HIPPA preferred.
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