This position is with the Platform Control team, whose responsibilities include the quality monitoring of all our Linear, VOD & OTT services
Your engagement and focus will be on checking Sky's platforms for content and performance issues and the investigation and reporting of any findings
You'll be working to a schedule and prioritising your work based on release dates and times
You will be required to deliver accurate data relating to the assessments you carry out, feeding these into clear and concise reports that action improvements to customer experience
You'll help provide insight and functionality testing on new products
Our objective is to provide trusted reporting and visibility of the impact of issues on the quality of experience for our customers
You will be working for 7 days in the fortnight on site - Mon Tuesday, Friday Saturday Sunday - 12 hours shift include 1 hr lunch. Shifts are: 7 am - 7pm, 11 am- 11pm.
Requirements
A love of outstanding content and a passion for technology.
Understanding of Sky's Products and our competitors
An excellent work ethic, flexible, detailed, and highly collaborative
Excellent interpersonal skills and able to set high standards when it comes to delivering outstanding service
A proven track record of working in a fast paced and high-pressured, business critical role with a keen eye for detail
Excellent organisation skills and the ability to prioritise when working with multiple tasks
An ability to take ownership for certain areas of work and be proactive with problem solving
Able to work on a rotating shift pattern that covers 24 hours per day, seven days per week
Proficiency in Microsoft Office including PowerPoint and Excel would be an advantage
Team overview
Content technology and innovation
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster:
Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Benefits
Health insuranceFlexible schedule
Additional Information
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
Sky · Osterley