Support Consultant, ShowingTime

About the role

ShowingTime is committed to delivering excellent real estate solutions. Our team fosters collaboration, encourages innovation, and is motivated to ensure an exceptional customer experience. As an integral part of our dynamic and supportive environment, you will have the opportunity to improve real estate agents' utilization of our products and services. Join ShowingTime as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat. You Will Get To: Resolve customer inquiries and issues promptly. Learn and master ShowingTime products and services. Apply a range of support tools to assist customers effectively. Follow standardized processes while adapting to individual needs. Document cases accurately and efficiently. Prioritize and complete pending cases. Meet performance and productivity metrics. Collaborate with internal and external support teams. Promote additional ShowingTime products and services to customers. This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.