Analyst I - System

Benefits

Additional Information

Special Instructions Dear Applicant, The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following: Social Security Number Date of Birth Age Citizenship Status Gender Ethnicity/Race Marital Status Applicant Photos * A redaction guide can be found by clicking here . Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission. Transcripts Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA). Foreign transcripts Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members Job Description Department: Business Office General Statement of Job The Business Office Analyst I - System provides key support across the Business Office, Purchasing, and Cashiers Departments . Working closely with the Business Systems Analyst, the Analyst I assist with system operations, report generation, documentation, and user support. The Analyst I will seek guidance from the Financial Information Systems Officer on broader financial systems-related matters, ensuring consistent alignment with institutional objectives. Specific Duties and Responsibilities Essential Functions: Assist the Business Systems Analyst in coordinating communication between the Business Office, Purchasing, Cashiers Departments, and the Technology Resource Division. Prepare reports, collect system information, and ensure data is readily available for meetings and updates. Assist in documenting changes to business processes and workflows, ensuring materials are formatted correctly and organized for easy reference. Maintain process documentation based on Analyst-led initiatives and under the guidance of the Financial Information Systems Officer. Perform routine system checks, run standard reports, and monitor system notifications to ensure ongoing system stability for all relevant departments. Escalate critical issues to the Business Systems Analyst for advanced troubleshooting. Provide first-level support for system users across the Business Office, Purchasing, and Cashiers Departments. Answer routine queries and escalate complex issues to the Business Systems Analyst. Assist with user training and maintain relevant training resources. Manage requests for routine reports by executing predefined queries and providing timely reporting for the Business Office, Purchasing, and Cashiers Departments. Assist the Analyst with ad-hoc data analysis by preparing basic datasets. Monitor user access logs and assist in routine security audits by identifying potential anomalies. Ensure user permissions are appropriately maintained according to the standards set by the Business Systems Analyst and Financial Information Systems Officer. Ensure system documentation-such as user manuals, procedures, and workflows-is kept up-to-date and accessible to relevant stakeholders. Provide administrative support for document versioning and organization. Help the Analyst track project tasks, gather project-related data, and maintain project timelines across the Business Office, Purchasing, and Cashiers Departments. Focus on administrative support, such as scheduling meetings, preparing materials, and ensuring milestones are tracked. Manage routine content updates to the websites of the Business Office, Purchasing, and Cashiers Departments based on instructions from each area, ensuring that information is kept current without requiring advanced technical changes. Assist in identifying inefficiencies in existing processes by gathering user feedback and providing reports on system usage. Provide input to the Analyst to help streamline day-to-day operations. Participate in testing system updates and new functionalities by following predefined testing scripts. Log issues and report results to the Business Systems Analyst to ensure smooth system implementations. Assist the Business Systems Analyst in overseeing the TouchNet Marketplace module, including managing stores, products, and uPay sites. Support the Analyst in ensuring seamless integration with third-party systems. Assist in tracking system upgrades and documenting new features, ensuring the Business Office, Purchasing, and Cashiers Departments have clear records of changes. Work w