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Scheduled Hours 40 Position Summary The Medical Assistant (MA) prepares and maintains exam rooms, prepares charts, obtains reports and records; assists with patient flow and ensures the overall smooth running of the clinical office. The MA is an in-person position that provides an essential role in our clinics. Due to this, all MAs must be credentialed through NHA, AMT, or AAMA or have the ability to obtain credentials within the allotted timeframe. Our providers and staff are patient-focused and work collaboratively to promote a cohesive, team-based approach to care. Staff members stay current with evolving healthcare trends and changes through annual competency training and maintain active national certifications. We promote camaraderie through team-building events, various clinical activities, and staff recognition. Position Details: - Clinic hours are Monday through Friday, 7:00 a.m. - 6:00 p.m. - Structured schedule with flexibility to ensure optimal patient care and support, along with work-life balance. - No weekends or holidays. - Basic Life Support (BLS) certification required - additional details in More About This Job section. Position Perks: - Annual performance bonus up to $1,500 after one year of employment - Location and parking incentives up to $600 annually. - U-Pass transportation assistance provided This posting may be used to fill multiple positions across various locations and clinical specialties. By submitting an application, candidates acknowledge that their information may be shared with various hiring managers for relevant opportunities. Job Description Primary Duties & Responsibilities: Patient Care Duties Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications. Prepares for office hours by doing tasks, such as obtaining charts, scheduling tests and preparing exam rooms. Assists with examinations, procedures and lab tests. May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines. May administer medications under the order of physicians or nurse practitioner (this includes vaccines and intramuscular and subcutaneous injections). Communication and Documentation Directs patient flow, assists with special procedures/treatments and completes requisitions. Routes phone messages, patient questions and telephone communications to appropriate personnel. Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments. Completes necessary paperwork and documentation in a timely manner. Answers basic questions from patient/family regarding treatments, diagnosis and procedures. May complete requisitions/orders per WashU guidelines. Equipment and Supplies Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations. Cleans and stocks exam rooms and sterilizes instruments. Other Functions Maintains required HIPAA compliance, maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies. Complies with OSHA, state and federal regulatory sources/standards. Participates in quality improvement activities to ensure appropriate clinical outcomes. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions Normal office environment Exposure to blood-borne pathogens Requires protective devices Patient care setting Direct patient care setting Physical Effort Typically sitting at desk or table Typically standing or walking Typically bending, crouching, or stooping Occasional lifting (25 lbs. or less) Equipment Office equipment Clinical/diagnostic equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications /Professional Licenses : The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer
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