Additional Information
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Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Claim Representative Trainee (PIP) - The Auto Club Group
The PIP Claims Representative Trainee, under supervision of a designated job coach and/or Claim Manager, is required to successfully complete the company's Claims training program within 12 months.
The trainee will be required to learn the fundamentals of insurance claims processing, from initial submission to settlement.
The trainee must attend and focus on developing analytical, communication, and customer service skills to assist in assessing and documenting claims accurately.
Through claims training and hands-on experience, the trainee will become proficient in understanding insurance policy, evaluating coverage, conducting investigations, and delivering quality service to become a Claims Representative.
What will you do :
Assist in processing and filing routine claims.
Learn and properly apply the fundamentals of claims policies and procedures.
Gather necessary documentation for claim evaluation.
Communicate effectively with policyholders, beneficiaries, and service providers.
Process various types of claims, including, payment approvals.
Review and analyze claim details to determine coverage, liability, and possible fraud and/or subrogation.
Process a claim diary and manage claim backlog.
Investigate problems or unfinished files and complete files as needed. Refer files as appropriate.
Learn to review the status of open and closed reserves and make changes consistent with exposure.
Document claims information accurately, maintain organized records and perform claim support activity when needed.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None) :
None
Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
How you will benefit :
A competitive hourly salary of $21.88 to 26.00 with annual bonus potential based on performance
ACG offers excellent and comprehensive benefits packages, including:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards, and much more
We're looking for candidates who :
Required Qualifications (these are the minimum requirements to qualify) :
Education :
High School Diploma or equivalent
In states where an Adjuster's license is required, the candidate must be eligible to acquire a State Adjuster's license within 90 days of hire and maintain as specified for appropriate states.
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members
Knowledge and Skills :
Knowledge of :
Telephone etiquette
Basic math calculations to include addition, subtraction, multiplication, division, and percentages
Computer application knowledge
Skills and Ability to :
Learn, follow, adapt to and apply ACG Claim policies, procedures and guidelines
Accurately document through data entry to ensure proper claims processing
Acquire the skills to operate the assigned ACG Claim systems
Efficiently communicate through both writing and speaking with policyholders and colleagues in the workplace
Demonstrate customer service skills by showing empathy to enhance the customer experience.
Collect, analyze, interpret data, and solve problems while demonstrating strong decision-making skills with colleagues.
Demonstrate basic PC software skills (Microsoft applications.)
Prioritize to claim-related tasks, manage time effectively, organize tasks, and plan with efficiency.
Perform basic mathematical calculations.
Understand basic construction methods and applications.
Ability to :
Analyze claim-related data with high proficiency
Acg · MI