Assists with patient treatment procedures under the supervision of a therapist and department maintenance. Performs scheduling, reception and other assigned department operational tasks.
Required Qualifications H.S. Diploma or Equivalent
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Preferred Qualifications Completion of a medical receptionist or equivalent training program.
Some computer experience.
Essential Functions
Collaboration and Teamwork
Effective, clear communication to promote excellent department operations and efficient patient care.
Stays informed through staff meetings and shares pertinent information with others.
Assists co-workers with their tasks.
Demonstrates flexibility to meet clinic and SRS Rehab Service needs.
Assists in the daily department maintenance and general departmental flow by keeping aide station, treatment rooms and gym clean and orderly, restocks rooms with linen and supplies as needed, empties dirty linen bags into dirty linen cart, wipes down equipment on a regular basis, etc.
Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions.
Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
Customer Service
Demonstrates courteous professional behavior to patients, their family members, physicians and staff.
Greets patients, physicians and staff with eye contact, smiling and acknowledging a person by name.
Explains provider delays to patient and offers alternatives.
Maintains confidentiality according to department policy.
Responds to patient and co-worker needs and concerns as appropriate.
Communicates schedule changes/updates and messages to providers and team in a timely and complete manner.
Promotes a positive work environment.
Participates in problem solving.
Communicates with patient in the treatment area explaining treatment procedures, common reaction and anticipated outcomes.
Communicates consistently and effectively with the treating therapist regarding progression and reaction to the daily treatment.
Financial Responsibilities
Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Measured by:
Demonstrates flexibility in work practices.
Supports organizational cost containment i.e. following work comp and PPO authorization guidelines.
Takes initiative in using time effectively.
Actively sets priorities and adjusts to unscheduled situations.
Accepts responsibility for own actions and outcomes.
Initiates communication with others to ensure job is completed successfully.
Department goals i.e. department patient access, and Press Ganey.
Follows established procedures for collection of payments.
Knowledgeable on patient account and billing information.
Patient Care
Prepares treatment area. Escorts patients to treatment area.
Completes treatment procedure safely and appropriately.
Monitors progression of treatment and communicates patient response to treatment consistently and effectively to treating therapist.
Cleans treatment area at conclusion of treatment.
Keeps rooms stocked with supplies as needed.
Assists therapists as instructed.
Scheduling
Engages in courteous and helpful telephone conversations with all customers (i.e. patient, physicians, co-workers and visitors) in a manner that is perceived by customers as pleasant and
Benefits
Health insuranceVision insuranceEquity / stock options
Additional Information
Hours :
Shift Start Time:
Variable Shift End Time:
Variable
AWS Hours Requirement:
8/40 - 8 Hour Shift
Additional Shift Information:
8 hour shifts between the hours of 7 am to 7 pm based on clinic needs
Weekend Requirements:
As Needed
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$25.000 - $27.640 - $30.490
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
Sharp · Santee, CA