Service Consultant
ExternalFull-timeOn-siteToday
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Responsibilities
- Welcome customers and determine which vehicle services are needed
- Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
- Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
- Provide accurate cost and time estimates and obtain customer's approval
- Monitor status of vehicle service/repair and keep customer informed
- Book and close repair orders on a timely basis
- Arrange for customer loaner vehicles if needed
- Follow-up on back ordered parts and contact customer to schedule return appointment
- Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer
Requirements
- High school graduate or equivalent
- Minimum one year of sales or customer service experience
- General mechanical knowledge gained either through work experience or education
- Strong communication and customer relations skills
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Company Intel
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