Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to the internal and external teams to expedite the dispatching process.
Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Work-From-Home Requirements:
Dedicated, quiet workspace without interruptions.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
Requirements
Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.
Remarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance,
travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsParental leave
Additional Information
Call Center Representative - Roadside Assistance
As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months
Weekend Shift Differential: earn an additional 10% = $20.74 per hour
Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)
Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing
Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure
Advancement Opportunities
Ace · Virginia Beach, VA